Shipping & Returns

Shipping

Orders ship within 1–2 business days from California via UPS. Delivery takes 1–2 business days in California and 2–5 business days elsewhere in the US.

• Shipping is free and tracked on every order, US only for now.
• You will get a tracking link by email as soon as your order ships.
• Need to change your address? Email us before the order ships and we will update it.

The 90-night trial, in plain English

• When it starts: the day your device is delivered.
• What it is: use GAWGAP properly — one session a week — for up to 90 nights. If you do not love the results, you get your money back.
• What "money back" means: the full purchase price, refunded to your original payment method. No restocking fee.
• Who pays return shipping: you cover return postage, unless the device is faulty — then we send a prepaid label.
• Refund timeline: we refund within 10 business days of the return arriving; your bank may take a few more days to post it.
• Condition: return the complete kit (handset, AC adapter, quick-start guide) in reasonable condition. Normal signs of use are fine.

How to start a return

1. Email support@gawgap.com with your order number and "Return" in the subject.
2. We reply within 24 hours (Monday–Friday) with the return address and instructions.
3. Ship it back, keep your postage receipt, and we take it from there.

Damaged or faulty on arrival

If your device arrives damaged or develops a fault, do not use it — email us photos and your order number. We will replace it or refund you, and we cover all shipping. Faults after the trial window are handled under the 2-year warranty.

Contact

support@gawgap.com — we reply within 24 hours, Monday–Friday.